Welcome to the Ruby Red’s online shop.
Great news on delivery charges
Ruby Red is offering Free Delivery on all orders over £ 50.00p so now you can treat yourself to even more tubs of gorgeousness.
- £2.00p for orders up to £20. Maximum weight 150g.
- £2.50p for orders over £ 20.00p up to £ 40.00p Maximum weight 400g
- £3.50p for orders over £ 40.00p up to £ 50.00p Maximum weight 500g
Ordering online
Order online today and get the benefit of Ruby Red’s organic body care range delivered direct to your front door. Simply follow these easy steps and the postman will be knocking with a package of freshly-made skincare treats in next to no time.
1. Go to our dedicated ‘shop’ section and peruse the range.
2. Click on the product you want to buy.
3. Click ‘add to cart’.
4. Choose how many items you need (and remember – you owe your sister a nice pressie for that time she looked after the cat).
5. If you want another peek at our products click on ‘continue shopping’, if not hit ‘checkout’. This is where you’ll be transported to our secure PayPal page to process your transaction by debit or credit card. Don’t panic – you’re not committed to buy until this point.
Phone us with your order
We’re happy to accept orders over the phone if you’re paying by cheque or postal order. Please make cheques payable to ‘Ruby Red Cosmetics’ and write your name, home address and cheque guarantee card number on the back. Allow between 3 to 5 business days for cheques to clear before orders are despatched.
Contact us
If you need a hand with ordering online just get in contact, that’s what we’re here for!
You can call the Ruby Red phone on 0207 526526909 (we’re here Monday to Friday 9am-5pm) or email us at orders@rubyredcosmetics.co.uk
orders@rubyredcosmetics.co.uk.
Delivery times
All orders are freshly made and delivered within 7 to 14 days after receipt of payment. We aim to have no ‘out of stock’ items, but if we do temporarily run out of a product we’ll be in touch to arrange an alternative.
How we deliver
There are no hidden fees, no charges added to the cost of your products that you didn’t know you were paying for.
We use Royal Mail – First Class recorded delivery to deliver your order. If you’re not in when the postman calls, Royal Mail will advise you when to take delivery. Unfortunately they won’t hold items forever, and any unclaimed deliveries will be returned to us.
Orders over £ 100 and International Orders
For orders over £ 100 or deliveries based outside the UK, please contact us and we’ll work out a quote especially for you.
If you’re ordering from outside the UK, please be aware that additional taxes, customs charges and import duties may be applied. These are the responsibility of the customer.
Returns policy
We’re sure you’ll love your order from Ruby Red, but if for any reason you’re unhappy we want to put things right as soon as possible.
Call us to arrange an exchange or refund and remember that we need to hear about damaged goods within 24 hours of receipt.
Please note that- Goods need to be returned unopened within 28 days in original packaging with a copy of the delivery note.
- We can’t offer exchanges or refunds on any opened or used products and postage and packing costs will not be refunded.
- Submission of incorrect information resulting in non-delivery will incur a re-delivery charge. This does not affect your statutory rights.
Data protection
We hate unwanted emails and phone calls as much as you do. That’s why we’ll never pass on or discuss your details with third parties.
Prices
All our prices are in British Pounds (£GBP). Prices and availability are subject to change. We will not increase the price of ordered goods awaiting delivery.
The small print
The Ruby Red website is provided free of charge for your personal use. Any contract of sale of goods between Ruby Red and yourself will be interpreted, construed and enforced in all respects in accordance with the laws of England. Ruby Red irrevocably submit to the non-exclusive jurisdiction of the English courts.
Ruby Red comply with the The Consumer Protection (Distance Selling) Regulations 2000.
Ruby Red will not be held accountable for the misuse of our products. All ingredients used in a particular product are listed both on our website and on product packaging.
Ruby Red reserves the right to change terms and conditions. Placing an order with us constitutes your acceptance of these terms and conditions.
Copyright Ruby Red 2007. All website design, text, graphics and images are owned by Ruby Red. Reproduction without our permission is prohibited.